Chase Ergen
AWS Technical Support | Masters in Computer Science
📍 San Diego, CA | 📧 [email protected] | 📞 (123) 456-7890 | 💼 LinkedIn: ChaseErgen | 🌐 Github: ChaseErgen
Summary
I’m a passionate tech enthusiast with a Masters degree in Computer Science from UC San Diego, specializing in cloud computing solutions. My experience as an AWS Technical Support Engineer has allowed me to build a strong foundation in problem-solving, systems management, and customer service. I thrive in challenging environments where I can apply my analytical and technical skills.
Experience
Amazon Web Services (AWS), San Diego, CA
Technical Support Engineer
June 2021 – Present
- Provide technical assistance to worldwide customers from different sectors, helping them to leverage AWS services and resolve technical issues.
- Recognized for providing exceptional customer service, consistently maintaining a customer satisfaction rating of 95% or higher.
- Collaborate with internal teams to improve product features and troubleshoot systemic problems.
- Train new team members on AWS system operations and customer service protocols.
- Develop and implement automation scripts to reduce the time taken for problem resolution by 30%.
Google, Mountain View, CA
Software Engineering Intern
June 2020 – August 2020
- Worked with the team to develop and optimize Google’s search engine algorithms.
- Assisted in coding, debugging, and testing of various software components using Python and Java.
- Participated in agile methodology, including daily stand-ups, sprint planning, and sprint retrospectives.
Education
University of California, San Diego
Masters in Computer Science
September 2019 – June 2021
- Specialized in Cloud Computing and Data Management.
- Conducted research on scalable cloud architecture for big data applications.
- Served as a Teaching Assistant for the Introduction to Cloud Computing course, assisting over 150 students per semester.
University of California, Berkeley
Bachelor of Science in Computer Science
September 2015 – June 2019
- Member of the Computer Science Undergraduate Association.
- Participated in various coding competitions, leading the team to secure the 2nd place in the ACM ICPC regional contest.
Skills
- AWS Cloud Architecture
- Python, Java, C++
- SQL, NoSQL
- Linux System Administration
- Git Version Control
- Agile Development & Scrum
- Machine Learning
- Data Analysis with R and Python
Certifications
- AWS Certified Solutions Architect – Professional
- AWS Certified SysOps Administrator – Associate
- Google Cloud Certified – Associate Cloud Engineer
References
Available upon request
I’m always interested in new opportunities, collaborations, or just a friendly chat. Feel free to reach out!